The Quality Manager is responsible to ensure that Company’s products and services meet all necessary requirements and built with compliance to legal standards and meets customer expectations through the observation process before they reach to the potential and existing clients. The goal is to help preserve the Company’s reputation by ensuring that all products and services are capable to drive sustainable growth.Responsibilities:Strategic Leadership:Develop and execute strategic plans for Quality Assurance aligned with the international accepted criteria and the SOP (Standards Operations Procedures), in line with the Company's overall objectives.Establish standardized procedures for each stage of progress and create checklists and key performance indicators (KPIs) for them.Operational Management:Understand customer needs and requirements to develop effective quality control processes.Devise and review specifications for products or processes.Ensure adherence to health and safety guidelines as well as legal obligations.Supervise Quality Controllers, technicians and other staff and provide guidance and feedback.Oversee all product development procedures to identify deviations from quality standards.Inspect final output and compare properties to requirements.Approve the right products or reject defectives.Keep accurate documentation and perform statistical analysis.Submit detailed reports to appropriate executives.Be on the lookout for opportunities for improvement and develop new efficient procedures.Team Management:Recruit, train, and mentor Supervisors, Receptionists, and other staff members.Provide guidance and support to Quality Controllers and related technicians in achieving their targets and managing their teams effectively.Foster a positive and collaborative work environment across operation.Customer Relations:Maintain a customer-focused approach, ensuring that high-quality service is consistently delivered across all branches.Address customer feedback, concerns, and complaints in a timely and satisfactory manner aligned with Customer Services Dep.Communication and Reporting:Communicate regularly with CEO & GM, align with COO and Operation manager, providing updates on QA performance, challenges, and opportunities.Prepare and present reports, analyses, and recommendations to support decision-making.Providing weekly and monthly reports on QA’s performance, and any other reports relevant to the daily tasks.Compliance and Risk Management:Ensure that all operation departments are all adhere to legal and regulatory requirements.Mitigate risks by implementing appropriate controls and processes.Skills:Bachelor's degree in Business Administration, or a related field.Minimum of 8 years of experience in Quality Manager.Excellent communication and interpersonal skills.Ability to build and maintain relationships with key decision-makers.Highly motivated and results-oriented.Ability to work independently and as part of a team.Proficient in Microsoft Office suite and marketing tools.Excellent problem-solving and decision-making abilities.#J-18808-Ljbffr