Tour Guide III - Discover QatarJOB DESCRIPTIONWe at Discover Qatar and Qatar Airways Holidays aim to create and deliver unique and unforgettable experiences of Qatar served up through exclusive offerings, a constant focus on quality and always with a customer-first approach.To achieve our ambition, we need you to share your skills and fresh ideas, this includes:As a tour guide, you will be responsible for providing a comprehensive and remarkable guest experience through the delivery of tours and desert safari services within Discover Qatar (DQ) product range. Maintaining the highest quality and safety standards to build our reputation as the leading Destination Management Company in Qatar.You will act as an expert in the history or uniqueness of the location and offering tour groups interesting or enlightening information about points of interest at nature attractions, historic sites, museums, scenic locations, and other travel destinations.Accountabilities:Plan itineraries by researching and having available data regarding opening and visiting times of all major attractions, as well as current exhibitions and displays – responsible for researching thoroughly prior to giving the tour and be prepared and organized for each step of the process, from greeting visitors upon arrival to arranging transportation between locations.Lead the group according to the itinerary and ensure that the program runs without fault.Assist in research and preparation of the narratives for the tours, suggest new material.Organize and lead bus and safari tours, walking tours, boat tours, historical and cultural tours and excursions.Offer sightseeing and activities advice in line with approved guidelines.Responsible for giving tours to the group of visitors as an expert in regional points of interest, historical sites, neighborhoods, museums, and other sites by retaining historical and cultural facts, dates, and anecdotes, and relay information to visitors in an entertaining and informative way, which will allow visitors to fully experience and enjoy Qatar’s social, cultural, and historical highlights.Ensure that the safari products are both an exciting and safe off-road driving and camping experience in accordance with the training and safety standards provided and the comfort level of the guest.Create a positive and lasting experience and impression of the region in accordance with the standards set by the DQ and QTA tour guide licensing.Deal with guest complaints in a pro-active and solution-focused manner.Follow-up with clients whenever necessary.Answer all visitors’ questions and keep the tour organized, efficient, and safe.Report all service delivery failings and guest feedback to the office in the event of guest compensation.Conduct and deliver right time scheduled and ad-hoc tours and safaris according to the selected itinerary through 3 main principles of safety, education, and enjoyment.Act as an ambassador for DQ in the delivery of incentive and familiarization trips for tour operators and potential business partners of Qatar Airways.Responsible for all accounting aspects of the job, including entry tickets into venues across Qatar, cash float where relevant, any receipts and log books in respect of fuel consumption.Follow all company procedures and processes as set out in the standard operating procedures.Responsible for all vehicle safety and guest safety while on duty.Adhere to Qatar traffic law with respect to road safety and conduct.Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.Join us as we dare to achieve what’s never been done before. Together, everything is possible.QualificationsCollege / University qualification or equivalent5 years of relevant work experienceGood team member and sociable in a multi-national and multi-cultural environmentGood command of English and either Italian, Spanish, or German languages.Excellent interpersonal and communication skillsBeing able to retain historical facts.About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.#J-18808-Ljbffr