Only candidates with similar experience are requested to submit your CVsThis project involves the provision of IT desktop support services to ensure the smooth operation and maintenance of end-user workstations, including troubleshooting hardware and software issues, managing user requests, and providing ongoing support to optimize desktop performance. Candidates need to work in two shifts (roster maybe) between day/night on a weekly/monthly basis.Scope of Work:Incident Management:Respond to and resolve desktop support tickets related to hardware, software, and network issues.Provide remote and on-site support as required.Escalate complex issues to higher-level IT support or relevant departments.Hardware Support:Troubleshoot and repair desktop hardware issues, including PCs, monitors, printers, and peripherals.Perform hardware upgrades and replacements as needed.Maintain inventory of spare parts and equipment.Software Support:Install, configure, and update software applications and operating systems.Troubleshoot and resolve software-related issues.Ensure software licensing compliance and manage software deployments.User Account Management:Assist with the creation, modification, and deletion of user accounts.Manage permissions and access controls.Provide support for password resets and account lockouts.Security and Compliance:Implement and monitor desktop security measures, including antivirus and anti-malware software.Ensure desktops are compliant with organizational security policies and standards.Conduct regular security audits and vulnerability assessments.Documentation and Reporting:Document support procedures, solutions, and issue resolutions.Generate and review regular reports on support activities and performance metrics.Maintain up-to-date knowledge base for common issues and solutions.User Training and Support:Provide training and guidance to end-users on desktop systems and applications.Develop and distribute user manuals, FAQs, and other support materials.Job Types: Full-time, ContractContract length: 24 monthsEducation:Bachelor's (Preferred)Experience:Hardware Support: 5 years (Preferred)Software Support: 5 years (Preferred)Networking: 5 years (Preferred)Troubleshooting: 5 years (Preferred)License/Certification:CCNA Certificate (Preferred)Application Deadline: 15/08/2024#J-18808-Ljbffr