About the roleAs Qatar Duty Free Spa Therapist, you will provide guests with luxury spa treatments, ensuring an exceptional level of service and a memorable spa experience.Key accountabilities include:Deliver a personalized experience with commercial success whilst representing the spa in a professional and hospitable way.Build long-term relationships with customers to maximize return customers through consistent service excellence and provide exceptional after-sales service as required.Acknowledge, approach, and establish customers’ needs by asking open-ended questions. Greet guests and explain the process of the spa experience.Possess thorough knowledge of spa menu and products to assist guests by providing information and recommendations on all products and services within the spa.Provide a range of luxury spa treatments to the highest standards in accordance with the spa’s procedures and protocols.Provide bespoke recommendations and advice on skincare treatments for guests to use at home.Maintain hygiene and cleanliness of treatment rooms. Ensure adequate stock of linen and supplies in the treatment rooms.Reference and abide by the spa’s Operating Procedures and Policies Manual.Review and update guest profile forms and customize treatments to address guest needs and contraindications.Maintain high standards of hygiene and cleanliness of treatment rooms. Clean and sterilize tools and equipment. Ensure back of house areas are well organized at all times.Ensure products and supplies are used in proper amounts and adequately stocked.Monitor spa equipment and immediately notify management if there is any maintenance or repair required.Communicate operational needs to management, as well as any occurrences involving staff or guests in the spa that require attention.Perform other department duties related to your position as directed by the Head of the Department.QualificationsQualifications and Experience:High School Qualification with a minimum of 2 years of job-related experienceORBachelor’s Degree or Equivalent with a minimum of 1 year of job-related experienceORQatari Nationals:Not applicableEssential:Massage diploma from a recognized school, and/orBeauty Therapy qualification, and/or barber qualification.Experience working as a massage therapist, skincare therapist, and/or barber in a luxury establishment or with a luxury skincare brand.Job Specific Skills:Essential:Excellent knowledge of luxury service standardsMastery of facial and massage techniquesFluency in both written and spoken EnglishTeam playerAttention to detailConfident communicatorEmpathySelf-motivatedEnthusiasticWilling to work on a flexible schedule, including nights and weekendsPreferred:Fundamental knowledge of barbering is an advantageKnowledge of high-tech treatment devices is an advantageKnowledge of Arabic language is an advantageHow to ApplyPlease see below for all eligibility and requirements for internal applications.Application Guidelines:Employees must submit applications through the internal vacancies portal (via GEMS) only.All internal candidates can only have three active applications at any point in time.All internal candidates must have completed a minimum of 10 months in their current role in order to apply for a new role.All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.If you are a Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.#J-18808-Ljbffr