Job Purpose Summary:The incumbent will, through the management of the L&D Department, be primarily responsible for the strategic oversight, implementation and evaluation of effective learning and development across QNB, which improves performance in line with QNB Group's business growth strategy.Essential Duties & Responsibilities by Dimensions:A. Shareholder & Financial:Support senior leadership in implementing their people development strategies for the Group through the deployment of "best practice" learning methodologies, technologies and tools.Maintain effective budget and quality management of L&D portfolio.Implement KPI's and best practices for VP, Learning & Development role.Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.B. Customer (Internal & External):Manage L&D Department, providing support to EVP, Talent, Learning and Development (TL&D).Build and maintain strong and effective relationships with all internal and external stakeholders e.g. Talent management team, wider GHCD, business divisions, external L&D vendors, Universities etc.Provide timely information to EVP TL&D, SEVP GHC and other business managers, external training providers and consultants, as required.Enable QNB employees to develop/enhance their skills and improve their performance.Assist customers in all their queries on Bank's product and seek solutions to their requests.Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.C. Internal (Processes, Products, Regulatory):Manage resource and oversee processes to ensure the L&D Department delivers the following:Proactive strategic planning through an annual learning needs analysis, identify and agree future learning needs that align to/support Group and divisional strategic objectives.Tactical L&D consulting - ensuring individual learning activities within the plan articulate the key objectives, desired performance improvement, evaluation methods and the tangible value of the activity to the business.Solution Scoping - ensuring solutions for individual learning activities are created through a variety of methods.Learning Delivery /Delivery Management - Ensure that appropriate delivery resources (where required) have been arranged and prepared, whether self, internal SMEs or external providers are delivering training.Evaluation methodology - Drives & reports on L&D solution analysis by using appropriate evaluation approaches to assess performance improvement.Quality Assurance - Drives best in class curriculum design and development, assessment & delivery of learning/management techniques.Effective L&D operations - All L&D initiatives are delivered through effective and efficient L&D administration processes.D. Learning & Knowledge:Proactively identify areas for professional development of self and undertake development activities.Seek out opportunities to remain current with all developments in the professional field.Hold meetings with staff and assess their performance and your team's overall performance on a regular basis.Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.Identify development opportunities and activities for staff and facilitate/coach them to improve their effectiveness and prepare them to assume greater responsibilities.Possess extensive knowledge and experience of L&D tools, techniques, frameworks and methodologies, curriculum development and design, instructional techniques, training tools and methodologies.Advanced knowledge/expertise in Learning Management Systems, e-learning and other digital and mobile learning technologies.E. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures.Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.Maintain appropriate knowledge to ensure full qualification to undertake the role.Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.Attend mandatory (internal and external) seminars as instructed by the Bank.F. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.All other ad hoc duties/activities related to QNB that management might request from time to time.Education & Experience Requirements:Bachelor degree University Graduate/preferred with a Major in Human Resources, Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).At least 12 years of relevant experience, preferably within a highly rated international bank.#J-18808-Ljbffr