29.08.2024
QNB2871-Associate SME Portfolio Management (Qatarization)
Qatar National Bank
Qatar, Doha
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Business Unit: QNB - QatarDepartment: Corporate Banking & Financial InstitutionsCountry: QatarClosing Date: 02-Feb-2025About QNBEstablished in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.Job Summary:The incumbent has a responsibility to develop, improve, and maintain SME Banking processes, procedures, and policies; to manage the service performance of the Relationship Management section; to do ongoing internal projects to strengthen the SME business at QNB; and to manage the external and internal reporting requirements of SME Banking.Main Responsibilities:Oversee development and maintenance of servicing capabilities and support within the unit and with other units.Ensure compliance and legal sign off for all new policy and procedures.Act as main point of contact for SME portfolio and reporting related issues.Develop and maintain SME performance metrics and dashboards.Work with Operations and IT to embed the required capabilities in processes and systems.Review performance of SME products and portfolio, identify opportunities and create action plans to improve overall SME banking profitability.Work with product and marketing teams across the Bank to identify campaign opportunities and implement these campaigns.Prepare business cases for Compliance, Legal, and Central Bank approvals for the campaigns and marketing activities.Monitor performance of SME Relationship Managers and Officers.Design overall performance management concept.Develop and automate performance MIS.Develop KPIs to measure performance of individuals within the SME business.Education and Experience Requirements:University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred).Excellent oral and written communication skills in English and Arabic (preferable).Strong analytical, problem solving, decision-making and financial management skills.Self-driven with well-developed leadership, motivational and team-building skills.Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.Understanding of linkages driving profit.In-depth knowledge of products, services and delivery channels available to SMEs.Good interpersonal and networking skills.Note: You will be required to attach the following:1. Resume / CV2. Copy of Passport or QID3. Copy of Education Certificate#J-18808-Ljbffr
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