Manager – Employee Relations is responsible for ensuring that the employees and students are paid accurately and on time in line with the terms and conditions of their employment agreements. In addition, s/he is responsible for implementation and running of the Qatari Nationals Pension Scheme and for the processing of schooling allowances and business-related expenses. As custodian of the employee records, s/he will be responsible for ensuring the employee records are kept accurate and up to date. Incumbent is responsible for developing internal HR Audit methodology, implementing and reporting on outcomes.KEY ROLE ACCOUNTABILITIES: Acts as an initial point of contact for line managers and employees with Employee Relations related issues, providing advice and guidance on policy and procedure interpretation and ensuring to identify solutions that will positively impact their experience. Undertakes and supports internal investigations as appropriate, ensuring the undertaking of evidence-based, and objective investigations. Reviews employee complaints and ensures accurate and timely progress and documentation of issues; escalates issues to senior HR leadership as appropriate. Provides guidance and coaching to employees on grievances, escalating issues as appropriate. Responsible for business and strategic planning required for the section. Contributes to the enhancement and development of HR Policies through policy suggestions/revisions based on customer feedback and field application. Initiates and Supports Business Improvement initiatives within HR. Manages Personnel Automation Projects. Handling of section audits, audit reviews & reports and closing of audit findings. Ensures the employee records are kept accurate and up to date. Other reasonable tasks as assigned by supervisor. Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies. Adheres to and promotes Sidra’s Values.In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIAESSENTIALEducation: Bachelor’s degree in a relevant field.Experience: 5+ years of experience with progressive responsibilities in a relevant field.Certification and Licensure: CIPD Level 3, SHRM, PHR, SPHR.Job Specific Skills and Abilities: Demonstrated knowledge and understanding of Payroll Management and theories. Demonstrated success in developing & implementing auditing and reporting frameworks. Demonstrated ability to apply systems thinking and approaches. Strong technical knowledge in respect of Qatari National Pension Schemes. Demonstrated ability to engage with government officials and achieving the required outcomes and results. Demonstrated ability to cope with bureaucratic processes in a calm and effective manner. Demonstrated ability to work effectively within an international and multi-cultural environment. Demonstrated ability to build mutually beneficial and strong relationships with internal and external stakeholders at all levels. Proficiency with Microsoft Office suite. Fluency in written and spoken English.#J-18808-Ljbffr