About the role:In this role, you will be part of the 24x7 QR IT OCC team. You will be monitoring large computer networks, servers, and applications for problems from a central location. Strong analytical thinkers who enjoy solving problems, successful OCC Engineers thrive in a high-pressure environment with shifting priorities. OCC Engineers can assess a situation, determine tactical steps forward, and lead a team in implementing a strategic plan. In addition to these general skills and personality traits, employers are seeking OCC Engineer candidates with the following skills.Key Responsibilities:You should be a strong analytical thinker who enjoys solving problems; successful OCC system engineers thrive in a high-pressure environment with shifting priorities.Experience in monitoring, supporting, and deploying (whenever required) network & server infrastructures.Strong ability to diagnose server or network alerts, events, or issues.Understanding of common information architecture frameworks.Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.Good oral and written communication skills, and ability to address conflict with others constructively.Experience with Disaster Recovery plans, Backup restoration tests, and related technologies.Must be flexible to work in schedule (24 x 7) shifts.Server hardware experience with HP, Lenovo is an added advantage.Experience working in a large distribution environment.Proactively ensure the highest levels of systems and infrastructure availability.About you - Skills and Qualifications:You must hold a Bachelor's Degree in Computer Sciences or equivalent qualification with a minimum of 4-5 years of relevant experience in technical support, preferably in the IT services industry. We are looking for someone with good communication and problem-solving skills who can be flexible enough to work on shifts. Having IT industry certifications, such as CCNA, MCSE & ITIL V3 Certification (Foundation course), will be an added advantage. Usage knowledge of Microfocus Service Manager & Microfocus Monitoring Suite is an added value.To be successful in this role, you must have customer-facing experience with good English written and verbal skills. You must handle multiple tasks at one time and work successfully as part of a team while under pressure. You must work varied hours/days based on business needs with a process-oriented approach to address issues at hand. Hands-on experience in managing Windows or Linux operating system servers would be an added advantage.#J-18808-Ljbffr